PRIVACY POLICY & TERMS AND CONDITIONS

This Privacy Policy explains how we collect, use, store and disclose personal information through our website, newsletter, events and community activities. The Terms & Conditions below apply to the website, communications, event registrations, tickets, activities and services operated under the name She Runs Club.

Information we collect

We may collect information including your:

  • name, email address, phone number and residential address for any delivery items,

  • event registrations, attendance and ticket details;

  • communication and marketing preferences;

  • payment and transaction information;

  • dietary, accessibility, allergy or relevant health information;

  • survey responses, feedback and enquiries;

  • photographs, videos or testimonials; and

  • website usage information, such as cookies, IP address and browser data.

Payment details are generally processed securely by third-party payment providers. We do not usually store complete card details.

How we collect information

We may collect information when you:

  • subscribe to our newsletter;

  • register for or attend an event;

  • purchase a ticket or service;

  • complete a form or survey;

  • contact or interact with us;

  • use our website or social-media pages; or

  • provide information through one of our booking, payment or email platforms.

How we use information

We may use your information to:

  • process registrations, bookings, payments and refunds;

  • send event confirmations, reminders and updates;

  • manage event attendance, waitlists and safety requirements;

  • provide events, activities and community services;

  • respond to enquiries and complaints;

  • improve our website, communications and events;

  • meet legal, accounting, insurance and safety obligations; and

  • send marketing communications where you have consented or where otherwise permitted by law.

We will only use sensitive information, including relevant health information, where necessary to safely provide an event or service.

Newsletter and marketing

When you subscribe to our emails or events, you may receive She Runs Club community news, event announcements, special updates, partner content, She Travels trips/retreats and occasional offers. You can unsubscribe at any time using the link in an email.

Sharing information

We may share relevant information with trusted providers who help us operate, including:

  • website and email platforms;

  • event registration and payment providers;

  • venues, instructors, caterers and event staff;

  • photographers and content providers;

  • travel or accommodation providers;

  • accountants, insurers and professional advisers; and

  • emergency services or authorities where required.

We only share information reasonably necessary for the relevant purpose. We do not sell your personal information or provide attendee contact lists to sponsors for their independent marketing without your consent.

Photography and filming

Photography or filming takes place at all our She Runs Club events. We take reasonable steps to notify attendees. You may ask our team or photographer to avoid identifiable images of you and we ensure to adhere to this. We may ask for additional consent before events and if using an identifiable image in paid advertising, social media content or online promotion.

Cookies and third-party platforms

Our website may use cookies and analytics tools to operate the site, understand traffic and improve our services. We may use third-party platforms such as Luma, Squarespace, Google Analytics and Meta. These providers may store or process information outside Australia and operate under their own privacy policies.

Storage and security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.

We keep information only for as long as reasonably required for our services, legal obligations, accounting, insurance or dispute-management purposes. Information that is no longer required will be deleted or de-identified where reasonably practicable.

Changes to this policy

We may update this Privacy Policy as our services, platforms or legal obligations change. The latest version will be published on our website with the updated date.

These Terms apply when you use our website, subscribe to our communications, register for an event or participate in a She Runs activity.

events terms & conditions

Eligibility

Unless stated otherwise, She Runs events are for people aged 18 and over.

You must provide accurate information when registering, purchasing a ticket or subscribing.

Website use

You may use our website only for lawful purposes.

You must not misuse the website, interfere with its operation, access restricted information or reproduce our content for commercial purposes without permission.

Events and participation

By registering for or attending a She Runs event, you agree to:

  • follow reasonable instructions from our team, instructors, venues and event partners;

  • behave respectfully toward other attendees and staff;

  • wear suitable clothing and footwear;

  • stop participating if you feel unwell, injured or unsafe; and

  • take responsibility for deciding whether the activity is suitable for you.

Physical activities may involve risks including falls, collisions, weather exposure, overexertion and injury.

You should seek medical advice before participating if you have an injury, health condition, pregnancy-related concern or any other reason participation may be unsafe.

In an emergency, you authorise us to contact emergency services and your nominated emergency contact where reasonably necessary.

Event changes and cancellations

We may make reasonable changes to an event, including its route, timing, venue, instructor or format.

Events may also be postponed or cancelled due to weather, safety concerns, venue issues, illness or circumstances outside our control.

If we cancel an event or make a major change, we will provide any refund, credit or other remedy required under the Australian Consumer Law.

Refunds and transfers

Unless an event page states otherwise:

  • cancellation requests received more than 48 hours before the event may receive a refund

  • cancellations received after that time are generally non-refundable and any goodies/ticket inclusions are forfeited;

  • booking and payment-processing fees may be non-refundable;

  • non-attendance does not qualify for a refund; and

  • ticket transfers must be approved by us before the event.

This policy does not limit any rights you may have under the Australian Consumer Law.

Free events and waitlists

Registration may still be required for free events. If you can no longer attend, please cancel promptly via our Luma events calendar so your place can be offered to someone else. Joining a waitlist does not guarantee entry.

Conduct

We may refuse entry or remove a participant who behaves in an unsafe, unlawful, abusive, discriminatory, threatening or seriously disruptive way. A refund may not be provided where removal results from serious misconduct, subject to applicable consumer law.

Food and allergies

Where food or drinks are provided, you are responsible for notifying us of relevant dietary requirements or allergies. We cannot guarantee an allergen-free environment. We always ensure to do our best to cater to attendee dietary requirements at our events with variety.

Personal belongings

You are responsible for your personal belongings at She Runs events. To the extent permitted by law, we are not responsible for loss, theft or damage unless caused by our negligence or another matter for which liability cannot lawfully be excluded.

Photography and filming

Photography or filming takes place at all our She Runs Club events. We take reasonable steps to notify attendees. You may ask our team or photographer to avoid identifiable images of you and we ensure to adhere to this. We may ask for additional consent before events and if using an identifiable image in paid advertising, social media content or online promotion.

Newsletter and marketing

You may choose to receive She Runs event announcements, community updates, partner content and special offers.

You can unsubscribe at any time using the link in an email or by contacting millie@sheruns.com.au.

Intellectual property

All She Runs Club branding, website content, photographs, videos, graphics, event materials and written content are owned by or licensed to She Runs Club. You may not reproduce, sell, modify or commercially use our content without written permission.

Third-party providers

We may work with venues, instructors, ticketing platforms, payment providers, caterers, sponsors and other third parties. You may also be required to comply with their reasonable terms and safety requirements.

We are not responsible for independently supplied goods or services outside our control, except where liability cannot lawfully be excluded.

Liability

Our services come with rights and guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms excludes liability that cannot legally be excluded.

To the extent permitted by law, we are not responsible for indirect loss or for loss caused by your failure to follow instructions, inaccurate information provided by you, an undisclosed medical condition or circumstances outside our reasonable control.

Privacy

We handle personal information in accordance with our Privacy Policy, available as above on this webpage.

Changes to these Terms

We may update these Terms from time to time. The latest version will be published on our website and will apply from the date shown.

Governing law

These Terms are governed by the laws of New South Wales, Australia